Return Policy

 

Return Policy

Returns are very easy!
We aim to give our customer 100% satisfaction and hassle free shopping! Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.

  • Free exchange on wrong delivery and damaged product. P.S. We check each item before dispatching for delivery.
  • Full Refund or Exchange if damaged product is delivered.
    • Refund process might take 7-10 Business days.
  • Not satisfied with product? You can return the product. You need to pay for return delivery i.e Rs 100.
  • Return on fragile items such as cake and groceries is not accepted. Unless, wrong item is delivered.
  • We reserve right to refuse refund if product is damaged or the product doesn’t match the item originally shipped.
  • Returns accepted: 48 hours from the delivery time.

Note: You can check product when it is delivered to you and return it with the delivery person.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
  3. For products where installation is provided by Otushop service partners, do not open the product packaging by yourself. Otushop authorized personnel shall help in unboxing.
  4. For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
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